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FAQ

    Payment and Order Processing

  • Payment

    All online payments will be processed via PayPal. When your order has been placed, PayPal will send an order confirmation via email. This also confirms that we have received your order.

    If you have not received your order confirmation, please verify that you have completed the payment process by sending us an email at info@dermaxpro.com.

  • Order Processing

    Once your payment has been confirmed, your order will be invoiced/processed within 24 hours for Philippine orders. Weekends and holidays are not included in the processing days.

    Orders received later than 5 p.m. Philippine Standard Time will be invoiced/processed the following day. Orders received later than 2 p.m. Philippine Standard Time on a Friday will be processed the following Monday.

    • Shipping Policies

  • Delivery

    Delivery via courier is from Monday to Saturday only. No delivery during Sundays.

    Disclaimer: Delivery may be delayed due to weather conditions and other factors beyond the courier’s control.

  • Packing

    Orders will be packed with protective wrapping for safer transmittal. Your package will be delivered door-to-door via our official courier and should be received by you or your authorized recipient. The recipient should have an authorization letter with your signature and a copy of your valid government-issued ID. Your authorized recipient should also present his/her own valid government-issued I.D. to receive the package (Driver’s License, SSS ID, Passport, Postal ID, Voter’s ID).

  • Tracking

    Your tracking number will be emailed to you when your order has been sent out to our official courier.

  • Delivery Rates

    Delivery fee is already included in the product cost. However, delivery surcharge will apply to orders that will be shipped to areas not covered by our courier.

  • Taxes

    Products are already tax inclusive.

  • Cancellations

    Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

  • Refunds and Returns

    We do not accept product returns, refunds, and exchanges unless due to manufacturing defects or breakages incurred during delivery. Please inspect your item/s as soon as you receive your package.

  • Exchanges

    If you have received a faulty product due to manufacturing defects or breakages incurred during delivery, please send us an email at info@dermaxpro.com. Original unused item/s, along with the box or packaging materials used, should be sent back to us. Please include the customer invoice, within three (3) days from receipt of package. Unfortunately, we will not be able to cover return delivery fee for this.

    Please note that exchanges will require at least 7 to 14 days for us to process.

    You may also opt to exchange the original item at any SkinStation or DERMAX Laser Center branch. Visit http://www.skinstation.ph/store-locations or https://www.facebook.com/dermaxlasercenter to know the branch nearest your location.

    • If no concerns have been raised within 3 days, it is understood that the item/s have been received in good condition. For hygienic purposes, we can only exchange item/s that are unused and in good condition.